Privacy Policy

Welcome to PotterSlots, accessible at potterslot.uk.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, retain, process, and share your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s regulatory requirements.

1. Data Controller

PotterSlots is the data controller responsible for your personal information. Our registered office is located within the United Kingdom. For any questions or concerns about your data or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following personal data to provide and improve our services:

Full name
Email address
IP address
Telephone number
Residential address
Date of birth and gender
Device and browser information
Usage data including login times and gameplay patterns
Account registration details and preferences
Transaction information including deposits and withdrawals
Identity verification documents (e.g., passport, driver’s licence)
Special category data, such as health or ethnicity, only if you voluntarily provide it
Information from third parties for fraud prevention, age verification, and responsible gambling

3. How We Use Your Information

Your personal data is used for the following purposes:

To create and manage your user account
To verify your identity and age in compliance with UK gambling laws
To process payments and withdrawals securely
To meet legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
To communicate important account updates, service changes, and notifications
To manage promotions, bonuses, and marketing campaigns with your consent
To personalise your experience and tailor content to your preferences
To monitor and prevent fraudulent or suspicious activities
To conduct analysis and generate anonymised statistics to improve our services

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Your explicit consent, where required (e.g., marketing communications)
Performance of a contract between you and PotterSlots
Compliance with a legal obligation imposed by UK law
Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights and freedoms

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory obligations. Typically, this means your data is stored for up to five years following account closure or inactivity. Certain records, such as those related to self-exclusion or unresolved investigations, may be retained for longer periods as required by law.

6. Marketing Communications

With your consent, we may send you promotional offers and information about our services or those of trusted partners. You can manage your marketing preferences or withdraw consent at any time through your account settings or by following the unsubscribe link included in our emails. We respect your choices and will never send marketing messages without your explicit permission.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, including:

Ensuring essential website functionality and security
Remembering your preferences and settings
Analysing website traffic and performance
Delivering personalised advertisements

You can control or disable cookies through your browser settings; however, please note that some cookies are essential for the proper functioning of our site and disabling them may affect your user experience.

8. Sharing and Transferring Data

We may share your personal data with:

Service providers such as payment processors, identity verification agencies, and software suppliers
Regulatory authorities including the UK Gambling Commission
Fraud prevention and security partners
Affiliated companies within the PotterSlots group
Third parties you have authorised us to share your data with

Where your data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO), to protect your data in accordance with applicable data protection laws.

9. Data Security

We implement robust technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and regular security assessments. Despite these measures, no method of transmission over the internet is completely secure, so we encourage you to take steps to protect your account credentials.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right to be informed: You can request detailed information about how your data is processed.
Right of access: You may obtain a copy of your personal data held by us.
Right to rectification: You can request correction of inaccurate or incomplete data.
Right to erasure: Also known as the “right to be forgotten,” applicable in specific circumstances.
Right to restrict processing: You may ask us to limit how we use your data in certain situations.
Right to data portability: You can request your data in a structured, commonly used format.
Right to object: You can object to certain processing activities, including direct marketing.
Right to withdraw consent: You may withdraw any consent given at any time without affecting prior processing.
Right not to be subject to automated decision-making: Including profiling that produces legal or similarly significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with legal timeframes.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of PotterSlots following any changes constitutes your acceptance of the updated policy.

12. Complaints and Further Information

If you have concerns about how we handle your personal data, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit the ICO website for more information: https://ico.org.uk.

For responsible gambling support and advice, please visit the UK Gambling Commission’s responsible gambling page: Safer Gambling - UKGC.